Subscriber privacy rights notice
The
following notice is provided by Blue Stream Fiber to inform you of our practices
regarding personally identifiable information that may be collected in the
course of providing cable service to you,
As a
subscriber of cable services, you are entitled under federal law to know the
following:
1. So that
we may continue to provide reliable, high-quality service to you, we keep
regular business records that contain your name, address and other personally
identifiable information. Such records include billing, payment and deposit
records indicating the number of your television sets connected to cable and
the service options you have chosen. We use this information to make sure that
you are being properly billed for the services you receive. We also use this
information for service calls, customer surveys, bill collection and
cable-related sales activity, as well as for our own tax and accounting
records. We take reasonable precautions to prevent unauthorized access to this
information.
2. We
consider information we keep to be confidential. We may collect personally
identifiable information from you and may disclose it to a third party if (a)
you consent in advance, in writing or electronically; (b) disclosure is
necessary to render cable service and other services we provide to you end
related business activities; or (c) disclosure is required under a court order,
and you are notified of such order, Disclosure “necessary to render cable
services” includes releases of personally identifiable information to
collection agencies, program guide suppliers and cable system sales agent.
3. Unless
you object, from time to time we may also disclose your name and address for
mailing lists and other purposes. Recipients of this information may use it for
non-cable-related purposes. We will not
disclose the extent of your viewing or use of a particular service or the
nature of any transaction you may make over the cable system, but we may
disclose that you are among those who subscribe to a particular service. If you
wish to remove your name from such lists or limit the use of your name at any
time, please contact us at the system office. It is the long established policy
of Blue Stream Fiber to not disclose the names and addresses of customers for any
purposes other than to carry out our business.
4. We may
also electronically test the system from me to time to determine whether you
are being properly billed for the cable services you are receiving.
5. We will
maintain information about you for as long as we provide service to you, and
for a longer time if necessary for related business activities. When
information is no longer necessary for our purposes, we will destroy the
information unless there is a legitimate request or order to inspect the
information still outstanding.
6. You
have the right to inspect our records that contain information about you,
correct any error in our information, and enforce your rights under federal
law, including the right to recover statutory damages and costs. If your wish
to inspect the records at our system office pertaining to you or to review your
statutory rights, please contact us to setup an appointment during regular
business hours at (954) 753-0100.
Blue
Stream complies with Section 631 of the Communications Act of 1984 as amended,
and, accordingly, does take reasonable precautions to prevent unauthorized
access to customer information. Blue Stream Fiber safeguards such information and
provides its customers with a detailed description of its practices. For those
customers who wish to further secure any information concerning them which
Blue Stream Fiber may have, the company will, upon written request, restrict
account information to only those able to furnish the Social Security numbers
with which they wish to identify their accounts. If you wish this further
degree of information restriction, please direct your request to: Account
Clerk, Blue Stream Fiber,
Do not
include this request with your monthly remittance. Mail written request
separately or visit the above address. Your request must include your Social
Security number, current account number, current address, and it must be signed
by the individual in whose name the account is listed. Please note that in
requesting this restriction, you may encounter difficulties in future
transactions if the person making that transaction is unable to provide the
correct Social Security number.
Equipment compatibility
notification Converter boxes
One at the
reasons you subscribed to Blue Stream Fiber is that we offer many more channels of
programming than you are able to receive off-the-air. Some of you may have TV
receivers and VCRs that can tune to all channels we provide. Others have older
sets that do not tune to all the cable channels. In this case, Blue Stream Fiber
can rent you a set top converter, or you may choose to buy a converter at a
retail outlet.
Broward
Television
Coordinator
Office of
Information Technology
(954)
357-8554
City of
City of
(954)
385-2000