Blue Stream's Online Bill Payment Service

No more searching for stamps, writing checks, licking envelopes, or running to the mailbox. With just one click of a mouse, you can view and pay your bill online, hassle-free, at any time, day or night. We're pleased to offer you a simple, more convenient and secure way to manage your cable account.
Frequently Asked Questions
  1. What is Blue Stream Online?

  2. What is an eBill?

  3. How does Blue Stream's service work?

  4. What are the benefits of Blue Stream Online?

  5. How much does it cost?

  6. What payment methods are accepted?

  7. Can I use my debit card to pay online?

  8. What if I forget my password?

  9. Where can I find my account number?

  10. Where can I find my ZIP code?

  11. What if my bank routing number does not work?

  12. When is the money for the payment drawn from my bank account?

  13. Can I make a payment greater than my regular monthly payment amount?

  14. What do I do if the payment date is incorrect?

  15. How secure is my bill payment and personal information?

  16. Do I need any special hardware or software to sign up for Blue Stream Online?

  17. What happens when I transfer to another address and/or account?

  18. Can Commercial Accounts (a business) register through Blue Stream Online?

  19. What if I accidentally disable my account by entering in the wrong password?

  20. Can I register to pay two different accounts using the same email address?

  21. Can I cancel my recurring transaction?

  22. Can I cancel my one-time payment transaction?

 

     
  1. What is Blue Stream Online?
    Blue Stream Online is Blue Stream's new bill payment option that lets you make payments as well as receive and pay "eBills" online. You can make payments anytime, anywhere, from almost any computer with Internet access. You can also set up recurring payments.

    2.   
  2. What is an eBill?
    An eBill (electronic bill) is an electronic version of a paper bill that you can view online.

    3.   
  3. How does Blue Stream's online service work?
    There are 3 basic steps involved in using Blue Stream Online:


    Step 1: Registration
    When you first begin using the service, be sure to have your Blue Stream bill handy, then follow the simple enrollment instructions. You will need to have your Blue Stream account number, your ZIP (both appear on your Blue Stream bill). Once your register, please wait for an email confirmation which will include your PASSWORD to log onto the website. Your password will be sent to you within approximately five minutes or less, unless the site is experiencing technical difficulties.
    Step 2: Making An Online Payment
    Click on the "Pay This Statement" button and be sure to select the correct payment method (i.e. routing and transit number for checking account, checking account number, or credit card).
    Step 3: Reviewing Your Payment Information
    After the payment is processed, it appears in your payment history with a status of "Paid." or in terms of a reoccurring payment, Blue Stream receives your payment on the payment date specified by Blue Stream. This date is determined by your billing cycle and billing cycle due date.

    4.  
  4. What are the benefits of Blue Stream Online?
    • Save time • Automate bill history
    • Decide how much to pay • Archive bill history (You can view the prior 5 months of billing, plus the current monthly bill)
    • Receive payment confirmation • Receive e-mail notifications

    5.  
  5. How much does it cost?
    It's FREE! Blue Stream Online from Blue Stream allows you to view and pay your bill online at no additional charge.

    6.   
  6. What payment methods are accepted?
    You can use your checking account, VISA, Mastercard, Discover or American Express.

    7.   
  7. Can I use my debit card to pay online?
    Yes, you can use a debit card. However, you may encounter some processing problems depending on the restrictions set by your bank. Please inquire with your bank on the use of your debit card. Make certain you are using a debit card that has a credit card symbol on it.

    8.   
  8. What if I forget my password?
    Click on the "Forgot Password?" link found on the login screen. Your password will be emailed to you within approximately five minutes or less, unless the site is experiencing technical difficulties.

    9.   
  9. Where can I find my account number?
    You can find your account number on a recent Blue Stream bill.
    Please enter all 9 digits of your account number, without the hyphens.

    10.   
  10. Where can I find my ZIP?
    The zip code is located on the return stub portion of your Blue Stream bill. An example would be 33071.
    11.  
  11. What if my bank and routing number does not work?
    If the bank routing number does not work, the number may not match the bank and routing in the billing system. In this case, you will need to speak to a Customer Care representative at (954) 753-0100.

    12.   
  12. When is the money for the payment drawn from my bank account?
    When making a one-time payment, the funds for the payment are debited from your account instantly. When making a reoccuring payment, the funds are debited on the scheduled payment date which is predetermined by your billing cycle. Keep in mind that you should always have funds available to cover the payment on that date.

    13.   
  13. Can I make a payment greater than my regular monthly payment amount?
    Yes, select the "Pay this statement" button and simply type in the amount of the payment you wish to send instead of your regular monthly payment amount.

    14.   
  14. What do I do if the payment date is incorrect?
    If the payment date is incorrect, please call our Customer Care Department at (954) 753-0100 for assistance.

    15.  
  15. How secure is my bill payment and personal information?
    Blue Stream's online service uses the following methods to ensure that your information is secure:

    User Name and Password
    Your user name and password are unique identifiers that only you know. If you don't share your user name and password with anyone, then no one else can sign onto Blue Stream's online service site pretending to be you.


    SSL
    Blue Stream's Online service uses SSL (secure sockets layer) that ensures your connection and information is secure from outside inspection.

    Encryption
    Blue Stream's Online uses 128-bit encryption to make your information unreadable as it passes over the Internet.

    Automatic Sign Out
    Blue Stream's Online automatically signs you out of a session if you are inactive for a period of time. We recommend you sign out immediately after you are finished scheduling and making payments.

    16.  
  16. Do I need any special hardware or software to sign up for Blue Stream Online?
    No special hardware or software is required to use this service. You will only need Internet access and a Web browser.

    For the highest level of security available, we suggest you download the latest version by visiting one of the following Web sites:

    • For Microsoft Internet Explorer, please go to:
    http://www.microsoft.com/windows/ie/downloads/default.asp

    • For Netscape Navigator, please go to:
    http://browser.netscape.com

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  17. What happens when I transfer to another address and/or account?
    Since your account number is validated by the User ID, you need to call Blue Stream at (954) 753-0100 to have a Customer Care Representative submit an Online Inquiry Form to have your information transferred. You will need to provide your former address, current address, email address, secure question and secure answer to have us submit your inquiry. You will then be contacted via email when your information has been transferred to your new account and/or address.

    18.   
  18. Can Commercial Accounts (a business) register through Blue Stream Online?
    Yes, however,you need to call Blue Stream at (954) 753-0100 to have a Customer Care Representative submit a Inquiry Form on your behalf. You will need to provide your current address, email address, secure question and secure answer to have us submit your inquiry. You will then be contacted via email when your Commercial Account has been registered.

    19.   
  19. What if I accidentally disable my account by entering in the wrong password?
    Click the "forgot password" link found on the main page of Blue Stream Online. You will then receive an email confirmation stating your account has been re-enabled and a new password will be given to register. Your password will be sent to you within approximately five minutes or less, unless the site is experiencing technical difficulties.


    20.   
  20. Can I register to pay two different accounts using the same email address?
    Yes, but you can not have two different accounts using the same USER ID.

    21.  
  21. Can I cancel my recurring transaction?
    Yes. To do this, you need to log on. Then click the CHANGE button found on the first page of Blue Stream Online. Here, you need to select the Non-Recurring Payment option. This will instantly cancel your recurring payment setup.

    22.   
  22. Can I cancel my one-time payment transaction?
    Yes. To do this, you need to call Blue Stream at (954) 753-0100 to have a Customer Care Representative delete your payment. You need to do this ASAP. Canceling your payment does not guarantee your payment will not be drafted. For each submitted payment, we attempt to make immediate withdrawals for each transaction. Please make certain funds are available when attempting to make a payment to avoid any non-sufficient fund (NSF) fees.